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Refund & Cancellation Policy

Learn how refunds and cancellations are handled for any current or future paid services on Convertpdf.co.

At ConvertPDF, we strive to provide reliable and high-quality PDF tools and premium services. We value customer satisfaction and maintain a transparent refund policy.

Please read the following terms carefully before purchasing any premium plan.

1. Eligibility for Refund

You may be eligible for a refund if:

  • You were charged incorrectly due to a technical error.
  • Your payment was duplicated.
  • You were charged after canceling your subscription.
  • The premium service is not functioning as described due to a verified system issue.

All refund requests must be submitted within 7 days of the purchase date.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase.
  • Failure to cancel before the next billing cycle.
  • Incompatibility due to user device or browser issues.
  • Misunderstanding of service features clearly described on the website.
  • Partial usage of premium features without technical issues.

We encourage users to review all features before purchasing.

3. Subscription Cancellation

  • You may cancel your subscription at any time from your account dashboard.
  • Cancellation prevents future billing.
  • Cancellation does not automatically trigger a refund.
  • Access to premium features will continue until the end of the billing period.

4. Processing Time

If a refund is approved:

  • It will be processed within 5–10 business days.
  • The amount will be credited to the original payment method.
  • Processing time may vary depending on your bank or payment provider.

5. How to Request a Refund

To request a refund, please contact our support team with:

  • Your registered email address
  • Payment receipt or transaction ID
  • Reason for refund request

You can contact us at:
📧 support@convertpdf.co

Our team will review your request and respond within 2–3 business days.

6. Abuse & Fraud Prevention

ConvertPDF reserves the right to refuse refunds in cases of:

  • Abuse of services
  • Repeated refund requests
  • Fraudulent activity
  • Violation of our Terms of Service

7. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with the updated date.